Privacy Policy

Effective Date: January 1, 2025

Last Updated: December 15, 2024

At CodeXWaveHub, we understand that your privacy matters. As a company dedicated to automated testing framework development, we handle various types of data in our work with clients. This policy explains how we collect, use, and protect your information when you interact with our services or website.

We believe in transparency. This document outlines our practices in plain language because you deserve to understand exactly how your data is handled. We're committed to complying with Taiwan's Personal Data Protection Act and international privacy standards.

Questions about this policy? Contact us at help@codexwavehub.com or call +88663506327. We're here to help.

Information We Collect

We collect information in several ways when you interact with our services. Here's what we gather and why:

Contact Information

Name, email address, phone number, and company details when you reach out to us or request our services. We use this to communicate with you about projects and provide support.

Project Data

Technical specifications, testing requirements, and project details you share with us. This helps us develop and customize automated testing frameworks for your specific needs.

Website Usage

Information about how you use our website, including pages visited, time spent, and technical data like IP address and browser type. This helps us improve your experience.

Communication Records

Records of our conversations, emails, and support interactions. We keep these to provide better service and resolve any issues that might arise.

How We Use Your Information

Your information serves specific purposes in our business relationship:

Service Delivery: We use your contact and project information to develop, implement, and support automated testing frameworks tailored to your requirements.

Communication: We'll contact you about project updates, technical support, and relevant service information. We don't spam or share your details for marketing purposes.

Improvement: Website usage data helps us understand what works well and what needs improvement in our online presence and services.

Legal Compliance: Sometimes we need to process data to meet legal obligations or resolve disputes, particularly under Taiwan's regulatory requirements.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information:

  • Access: You can request to see what personal data we have about you and how we're using it.
  • Correction: If any information we have is incorrect or outdated, you can ask us to fix it.
  • Deletion: You can request that we delete your personal data, subject to any legal or contractual obligations we may have.
  • Restriction: You can ask us to limit how we use your data in certain circumstances.
  • Portability: You can request a copy of your data in a format that allows you to transfer it elsewhere.
  • Objection: You can object to certain types of data processing, particularly for marketing purposes.

To exercise any of these rights, contact us at help@codexwavehub.com. We'll respond within 30 days and guide you through the process.

Data Security

Protecting your information is a priority. We implement several layers of security:

Encryption

All data transmission is encrypted using industry-standard SSL/TLS protocols. Stored data is encrypted using AES-256 encryption.

Access Controls

Only authorized team members can access client data, and access is limited to what's necessary for their work. We use multi-factor authentication for all systems.

Regular Updates

Our systems are regularly updated with security patches, and we conduct periodic security audits to identify and address potential vulnerabilities.

Incident Response

We have procedures in place to quickly identify, contain, and respond to any potential security incidents or data breaches.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy:

Active Projects

During active project development and for 2 years after completion to provide ongoing support and address any issues that may arise.

Contact Information

Maintained for 5 years after our last interaction, unless you request deletion or opt out of communications.

Website Analytics

Aggregated and anonymized usage data may be retained indefinitely for statistical purposes and service improvement.

Legal Requirements

Some data may be retained longer if required by Taiwan law or for legitimate legal purposes such as contract enforcement.

Data Sharing and Transfers

We don't sell your personal information to third parties. Here's when and how we might share your data:

Service Providers: We work with trusted third-party services for hosting, analytics, and communication tools. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our legal rights and the safety of others.

Business Transfers: If CodeXWaveHub is acquired or merged, your information may be transferred as part of that transaction, but the same privacy protections would continue to apply.

International Transfers

Some of our service providers may process data outside of Taiwan. When this happens, we ensure appropriate safeguards are in place to protect your information according to Taiwan's data protection standards.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience:

Essential Cookies: These are necessary for the website to function properly and cannot be disabled.

Analytics Cookies: Help us understand how visitors use our site so we can make improvements.

Preference Cookies: Remember your settings and preferences to personalize your experience.

You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email (if we have your email address) and post the updated policy on our website.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The "Last Updated" date at the top of this page shows when the most recent changes were made.

Contact Us About Privacy

We're committed to addressing your privacy concerns and questions. Don't hesitate to reach out if you need clarification about any part of this policy or want to exercise your data rights.

Email

help@codexwavehub.com

Phone

+88663506327

Address

No. 618, Chenggong Rd
North District, Tainan City
Taiwan 70449